FAQs

Frequently Asked Questions 

  • Where is Alyson Amber, LLC based? 

    • Our office is located in Fredericksburg, Virginia.

  • Are you affiliated with Vchics.com

    • No, we are in NO WAY connected with Vchics.com. We are an American based business and have no affiliation with China which we believe Vchics.com is based out of.

  • How long will the shipment be?

    •  For standard shipping, you should receive your order within 4-7 business days after processing times (2-4 days) and depended on courier choice.

  • How does pre-order work?
    •

    Please click here to read Pre-Order guidelines

  • How can I pay for my order?
    •

    Alyson Amber, LLC accepts many forms of payments:

    • Paypal
    • Shop pay
    • Afterpay
    • ZipPay (formally Quardpay)
    • Amazonpay
  • How can I check the status of my order?
    •

    A notification via email or SMS will be sent to you once your order is shipped, together with the reference number. With that you can track your order 

  • Can I cancel or change my order?
    •

    You may cancel an order within a day of placing an order, however once an order has been processed you cannot cancel. You may return for an exchange or store credit

  • Where can I find the product sizing information?
    •

    We have a dedicated page with our size chart

  • How do I return my order? 
    •

    Please read our policies and guidelines for details.

  • How do I care for the fabric of the item that I purchased?
    •

    Care instructions are sent in each package during processing of all orders.